Progressive has been a leader in the insurance industry since 1937. Currently one of the nation's largest auto insurance groups, as well as the largest writer of private passenger auto insurance, Progressive continues to provide exceptional services by offering the highest quality products and customer service. In order to expedite claims, Progressive developed the first drive-in claims office. It's Safe Driver Plan has reduced premium rates for drivers who have maintained a good driving history. Progressive was the first major company to sell automobile insurance through a website. gave customers the opportunity to purchase insurance online. According to Progressive's official website, in 2006, the company expanded its concierge level of service to address the special needs of drivers whose vehicles are unrepairable as the result of an accident. Progressive's new Total Loss Concierge service helps customers find a replacement vehicle at a competitive price, and helps them find financing, too. With more than 30,000 independent agencies across the county, Progressive is without a doubt on its way to becoming the number one insurance company in the world.

Progressive offers competitive rates, which are based on past claims and your driving history. With Progressive, you can shop online, by phone or with a local independent insurance agent. Progressive offers a 24 hour 7 days a week customer and claim service, which provides convenience and security for the customer. Although Progressive is known mainly for automobile insurance, they also provide insurance for commercial autos, motorcycles, boats, RVs and Segways. The MyRate service created by Progressive gives the consumer a new way to price car insurance that lets drivers get a customized rate based on how they actually drive. This optional program benefits safe drivers who deserve to pay less for car insurance because they're less likely to get into an accident.

According to a survey performed by, several customers complained that the company failed to meet expectations in the event of an accident and that because of this, lower than appraised value for vehicle repair or no payment at all occurred. Another major disadvantage Progressive customers have is that even though their agents are spread all throughout the United States; many of their agents are actually independent agents who offer Progressive insurance through their private companies.

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